Cancellation Policy
How cancellations apply to NXDC services, distinguishing business contracts from consumer rights.
Last updated: 2026-08-12
NXDC primarily provides services to business customers under written agreements. This policy distinguishes contractual cancellations from consumer withdrawal rights. It is not a universal right to cancel.
1. B2B contractual cancellation
For business customers, cancellation is governed by the signed commercial agreement/proposal and applicable mandatory law. Where no specific term applies: (a) one-off services not yet started may be cancelled by mutual agreement or as provided in the proposal; (b) recurring/managed services require the notice period agreed in the contract. We do not assert a universal notice period or cancellation fee.
2. Scheduled work
Where work is scheduled (onsite sessions, defined project milestones), rescheduling or cancellation is governed by: applicable mandatory law; the accepted proposal/order; the applicable contract; and these terms where not superseded by specific contractual terms. We do not assert a universal cancellation fee or fixed deadline.
3. Consumer rights
If you are a consumer and you concluded a distance contract with NXDC, Romanian and EU consumer law (including OUG 34/2014) may give you a right to withdraw within 14 calendar days, subject to applicable statutory exceptions. For details, see the Returns, Withdrawal & Refund Policy and Consumer Information.
4. Prepaid, unused services
Refund eligibility for prepaid but unused services is governed by the accepted proposal/order, the specific contract and applicable mandatory law. We do not promise an unconditional generic refund for unused prepaid B2B services. Where consumer rights apply, mandatory consumer protections prevail.